| Information Technology Manager |
- Time Management: Managing one's own time and the time of others.
- Operation and Control: Controlling operations of equipment or systems.
- Speaking: Talking to others to convey information effectively.
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- Manage backup, security and user help systems.
- Review project plans to plan and coordinate project activity.
- Provide users with technical support for computer problems.
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| Cisco Network Analyst |
- Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Writing: Communicating effectively in writing as appropriate for the needs of the audience.
- Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
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- Specify inputs accessed by the system and plan the distribution and use of the results.
- Utilize the computer in the analysis and solution of business problems such as development of integrated production and inventory control and cost analysis systems.
- Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
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| Cisco Network Support Engineer |
- Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Service Orientation: Actively looking for ways to help people.
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
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